Complaints

If you have any questions or would like more information about Genesis, please feel free to contact us at 212-668-5921 or [email protected].

You may raise a complaint through your registered representative or sales contact.  Alternatively, you may contact our complaints handling function using one of the following methods:

Email: [email protected]genesistrading.com

Write to:

Genesis Global Trading, Inc.
Compliance Department – Complaints
250 Park Avenue South, 5th Floor
New York, NY 10003
Phone: 212-668-5921 and ask for the Compliance Department

You may also direct your complaint to the attention of: New York State Department of Financial Services, One State Street, New York, NY 10004-1511; 212-709-1540. Please visit www.dfs.ny.gov for additional information.

Disclosures
Trading
OTC “digital,” “crypto” and “virtual” currencies are not securities and your cryptocurrency trading is not protected by either the FDIC or SIPC.
Custody
“Digital,” “crypto” and “virtual” currency custodial services are not protected by either the FDIC or SIPC.