Complaints
If you have any questions or would like more information about Genesis, please feel free to contact us at 212-668-5921 or [email protected].
You may raise a complaint through your registered representative or sales contact. Alternatively, you may contact our complaints handling function using one of the following methods:
Email: [email protected]
Write to:
Genesis Global Trading, Inc.
Compliance Department – Complaints
250 Park Avenue South, 5th Floor
New York, NY 10003
Phone: 212-668-5921 and ask for the Compliance Department
You may also direct your complaint to the attention of: New York State Department of Financial Services, One State Street, New York, NY 10004-1511; 212-709-1540. Please visit www.dfs.ny.gov for additional information.
For Swap Dealer complaints please contact [email protected].